The hotel offers amenities for your comfortable stay and unforgettable experiences
Perfect Spa Retreat
“After a long day of skiing, the hotel spa was exactly what I needed. The treatments were rejuvenating and the ambiance was calming.” view full review
Comfortable Rooms
“My room was immaculately clean and equipped with modern touch button showers, creating a good and homely atmosphere after a day outdoors.” view full review
Delicious Breakfast
“Breakfast offered a variety of delicious items and the stunning views from the dining area made it an lovely start to my day.” view full review
Excellent Ski Room
“The ski room facilities were really good, with ventilated lockers for each room and an attached ski shop that made gear rental a breeze.” view full review
Bahnhofstrasse 64 Cafe en Annexe du Tres Cote Restaurant Gastro le Gitan
Gee's
90 m
70 Bahnhofstrasse
Ristorante La Dolce Vita
120 m
Bahnhofstrasse 32
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Mountain views
Friendly service
Noise at night
Limited dining items
8.2/10
Great
Rooms
8.5
Location
8.3
Service
8.8
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
4.5/5
based on 927 reviews
8.9
8.9/10 based on 201 reviews
#30 of 107 hotels in Zermatt based on Tripadvisor
A.
United Kingdom,
April
2024
8.6/10
My stay at the hotel was superb, with spacious and lovely rooms that offered fantastic views of the Matterhorn. The accommodation and facilities were excellent, although it can get a bit noisy at night due to its central location in town.
Rooms
9.0
The rooms are spacious, lovely, and well appointed, offering quiet atmosphere and beautiful mountain views.
Service
9.0
The service was top-notch, with highly professional and friendly staff who went out of their way to assist. We were even moved to the main building, Mont Cervin Palace, with its impressive entrance and lobby.
Location
8.0
The location was prime, right in the middle of Zermatt and close to various shops and dining options. The ski-room service was exceptional.
Dining
8.0
The dining experience was good overall, though some items could be improved. However, I highly recommend the restaurant as one of the best I have experienced.
Facilities
9.0
The hotel offers a range of great facilities, from room service to ski equipment hire, making the stay convenient and enjoyable.
Mountain views
Noise at night
James
United States,
March
2024
7.8/10
The hotel offers superb accommodation, facilities, and fare, with spotless, comfortable, and nicely sized rooms. While lacking the true Swiss chalet feel in furnishings, the overall experience is excellent, even though it can get a bit hot and noisy at night due to its central location.
Rooms
8.0
The rooms are spotless, comfortable, and a nice size.
Service
9.0
The service is plentiful and very attentive, with exceptional staff members like Katherine, Osman, and Mattias who go the extra mile.
Location
7.0
The central location is a big advantage, especially for non-skiers and families, though it overlooks a noisy alley and lacks the luxury of similar properties in Austria.
Dining
7.0
The dining offers a variety of options, although there could be improvements in certain food items like marmalade.
Facilities
The facilities include a great entrance and lobby in the main building, Mont Cervin Palace.
Fiona
United Kingdom,
January
2024
9.4/10
Staying at this hotel was a fantastic experience. The rooms, designed in Alpine Style, were quiet and beautifully appointed. The service was top-notch, with the team accommodating us superbly and even offering an upgrade to a Suite. The central location was a big advantage, allowing easy access to the town and main attractions. The dining was delicious, with a wide range of options to choose from. While the facilities were well-maintained, the loud music in the dining area was a bit off-putting.
Rooms
9.0
I stayed in the refurbished Alpine Junior Suites and it was delightful. The room was at the back, ensuring a very quiet stay.
Service
10.0
The service was more than excellent. The team went out of their way to make our week wonderful, including room service and other amenities.
Location
10.0
The location is amazing, right in the middle of everything on the Main Street in Zermatt. Walking to town was a big advantage, especially for non-skiers and families.
Dining
9.0
The dining experience was delicious, with every meal being prepared to perfection.
Facilities
9.0
The in-house facilities were high level, catering to all our needs and adding to the overall luxury of the stay.
Mickey
United States,
August
2023
7.6/10
The hotel offers large, modern rooms with incredible Mountain Views; however, the ambiance lacks the true Swiss chalet feel. The service was outstanding, with a few exceptional staff members standing out. The location is great for enjoying the mountain setting but may be noisy in the mornings. The dining experience had a decent variety but could improve on some items. The facilities were well-maintained and enjoyable.
Rooms
8.0
The rooms were always very clean, nicely furnished, and large with large modern bathrooms, offering incredible Mountain Views. They were spacious but lacked the true Swiss chalet feel in terms of warmth and cosiness.
Service
7.0
The service was polite and serviceable overall, with outstanding moments from certain staff members. The staff varied between friendly and rude, with a few standout employees.
Location
8.0
The location is in a beautiful mountain setting, near the Railway Station, and offers a great spot to relax after outdoor activities despite some noise in the mornings.
Dining
7.0
The dining experience was more than decent, offering a good variety of food options. It could improve on some items to enhance the overall experience.
Facilities
8.0
The hotel facilities are well-maintained and enjoyable for guests.